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The GearTree.com Unbeatable 30-Day Lowest Price Guarantee:

We continually strive to offer our customers the absolute best prices on every product that we sell. If you can find lower advertised price anywhere, we’ll beat it. It’s that simple. Although it is rare, if you do happen to find a lower price within 30 days of making your purchase at GearTree.com, we will refund the difference. Some restrictions apply, see below*.

What If I find a Lower Price?

Call our customer service department at 800-705-7095 or email Price Buster and we will promptly respond to your pricing concern. Please have the printed advertisement or competing website information available so we can verify the details of the offer.

GearTree.com will also beat the prices on package deals when equivalent items are available. If an exact match is not available for any included items in a package, we will do our best to create a package of equal or better value.

*Price guarantee applies to factory sealed, new product only. Open box, factory seconds, discontinued merchandise, floor / demo models and certain sale items do not qualify for this guarantee. Items must be the identical model and in stock by an authorized U.S. dealer. The advertised price must be verifiable by either a mail order catalog, magazine, local or national newspaper, or an authorized dealer’s website. Online auctions do not qualify. Any associated shipping and handling charges or incentives are considered part of the overall product price as it pertains to this guarantee.

Satisfaction Guarantee and Return Policy

At GearTree, we want you to be 100% satisfied with your shopping experience and your gear. If you are not satisfied with your purchase, we allow you the option to return most products for credit, exchange or refund within 30 days of purchase (extended until January 10th for the early purchase of Holiday gifts - beginning November 1st).

In certain instances, where an item shows wear or product packaging is missing or destroyed, a restocking fee may be applied. Please read and follow our return instructions carefully to help avoid restocking fees. Certain items are not returnable for health, copyright or other reasons. No returns on merchandise where trade-ins are involved. Please see below for complete details regarding non-returnable items.

GearTree Return Instructions:

1. A return authorization (R/A) number is required to return any product. The R/A number must be included with the return of the product. Write the R/A number on the SHIPPING LABEL, not the outside box or manufacturer’s box - this is very important. All product being returned without an R/A number will be refused. Please call our Customer Service department at 800-705-7095 to obtain an R/A number and shipping instructions before returning any item. Be sure to save the tracking number and specify shipping insurance for the full original purchase amount. Please make sure you double box your item, using all original packaging materials in order to protect it from shipping damage. Remember, you are responsible for merchandise until it safely reaches our warehouse.
2. For a full refund of the merchandise price, products must be returned in new resalable condition showing no signs of wear. This means that product is in the same condition as when you received it.
3. All returns must be sent in original packing material complete with all original accessories, owners manuals, complete with blank warranty card. In the event that the product is not in the same condition as when it was received or is missing original materials it will be subject to a minimum 15% restocking fee or possible disqualification for return.
4. Shipping and handling charges are not refundable. If the product being returned was eligible for free shipping when originally ordered, you will be responsible for the actual cost of shipping. This amount will be deducted from the amount to be refunded.
5. Allow 5-10 business days for return processing. GearTree.com credit can be used immediately after we receive your return. Refunds for credit card purchases will be credited to the original credit card. Other refunds are made with a company check, please allow additional time for mail delivery.

Please send return items to:

GearTree.com / Returns
1961 Pine Ridge Drive
Jenison, MI 49428

The following items are not returnable:

1. Consumables such as: strings, drumheads, drumsticks tubes reeds, cleaning and instrument care products, CD-R, DAT and other blank media.
2. Personal use items such as: in-ear monitors, harmonicas, didgeridoos, pitch pipes, traditional and ethnic wind instruments, microphones, mouthpieces and clothing.
3. Copy protected media such as: software, sound cards, books, videos, DVDs, sheet music sample libraries and expansion boards.
4. All instrument parts such as: instrument parts, pickups, raw frame speakers and turntable cartridges.
5. Recording equipment such as: Analog and digital recording gear that shows wear or significant use may be refused or assessed a restocking fee.
6. Special order merchandise
7. Orders where trade-ins are involved (unless defective)

Returning Defective Product:

1. You must notify us within 30 days of purchase.
2. To avoid restocking fees please follow the GearTree Return Instructions (see above).
3. If the defect is not a manufacturer defect, or is found to be because of abuse or general wear and tear, a restocking fees may apply.

Returning Product Damaged in Transit:

1. Please call our Customer Service Department at 800-705-7095 within 72 hours of receipt for return instructions.
2. To avoid restocking fees please follow the GearTree Return Instructions (see above).

Delivery Refusal:

If an item is returned to our warehouse because it was refused or undeliverable, a 15% restocking fee will apply. If the item was eligible for free shipping the actual cost of shipping will also be assessed at the time of return.

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